Reference

How betforward Handles Your Personal Data

This Privacy Policy sets out exactly what data betforward collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and what we do with it.

Account data protectedJazzCash & Easypaisa payment data handled securelyRaast transfer records retained per policyCookie preferences manageableData request support available
betforward How betforward Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data is handled with practical safeguards at every step — from the moment you deposit via JazzCash or Easypaisa to the point your withdrawal clears through Raast. Here is how we approach the four areas that matter most to your privacy.

Data Security

Account data is stored on encrypted servers. Login sessions use SSL connections and OTP verification adds an extra layer when you access your account from a new device.

Cookie Use

We use cookies to keep your session active and remember your payment preferences. You can adjust cookie settings from your browser or through the preferences panel in your account.

Data Retention

We keep your account and transaction records for as long as your account is open and for a defined period after closure. Payment records linked to JazzCash, Easypaisa and Raast are retained as required by applicable rules.

Your Rights

You can request access to your data, ask us to correct inaccurate records, or ask about data deletion. Submit your request through live chat or email and we'll handle it directly.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we use your data, want to correct something on your account, or need to submit a formal data request, our support team handles privacy queries directly. Reach out through any of the channels below and we'll respond to data-related questions as a priority.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can locate your record and respond accurately.

Live Chat

Open the live chat widget from your account dashboard. Our team can confirm what data we hold and walk you through the request process in real time.

Account Settings

Log into your account, go to Settings, and use the Privacy section to manage cookie preferences and review the personal details we have on file for you.

Common Questions About Your Privacy on betforward

These are the questions we hear most from account holders in Pakistan about how their data is used, stored and protected on betforward.

We collect your name, email address, phone number, date of birth and account login credentials. If you verify your identity, we also hold a copy of the document you submit.

We record transaction references and the payment method used, not your full wallet credentials or PIN. Your JazzCash and Easypaisa account details are processed by the payment provider, not stored in full on our side.

Yes. Contact our support team via live chat or email, provide your registered account details, and we will send you a summary of the personal data we hold for your account.

We retain your data while your account is active and for a set period after closure, as required by applicable record-keeping rules. Raast and Easypaisa transaction records follow the same retention schedule.

We do not sell your data. We share it only with payment processors and identity verification partners who are contractually bound to handle it under the same data protection standards we apply.

Log into your account, go to the Settings section, and edit your contact details directly. For identity document corrections, contact support via live chat with the updated information.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.